When will my order be shipped & received?

All orders are shipped within 1 to 3 business days. We do not ship over the weekend. Our system will send you an email shipping confirmation after your package leaves our warehouse. Packages shipped regular ground service will usually arrive within 5 business days after date of shipment.

Where do I send Product Returns?

See complete product return information located further down the page.

What are your shipping and handling charges?

We ship exclusively through Federal Express and UPS. Our shipping and handling charges are based on FedEx and UPS published rates on Ground Home Delivery, Next Day, Second Day, and Third Day service. We ship to Canada through U.S. Post Office Global Priority Mail.

How to reach us

If you have a customer service related question or corporate inquiry, please email us at cs@lamasbeauty.com. We prefer you submit your correspondance via email so that we may respond with a detailed written response, however, you may also contact our customer service toll free at 1.888.738.7621.

To contact the corporate office by mail or to place a mail order, please use the following address:

Lamas Beauty International
6222 Wilshire Blvd., Suite #301
Los Angeles, CA 90048

Auto-Ship Program Policies

When does my Auto-Ship order ship?

Your Auto-Ship order is a recurring order and ships every 31 days. It will be shipped with the exact same items, method of shipment, and total dollar amount charged on your first Auto-Ship order.

Changing items in your Auto-Ship order

You can now change items in your Auto-Ship order. You must contact Lamas Beauty customer service at 1.888.738.7621 in order to change your Auto-Ship order. Auto-Ship orders must be changed a minimum of 10 days prior to their next schedule ship date.

Updating the shipping address of your Auto-Ship order?

You must contact Lamas Beauty customer service at cs@lamasbeauty.com or by calling 1.888.738.7621 to change the shipping address of your Auto-Ship order.

Updating the Credit Card used to bill your Auto-Ship orders?

You must contact Lamas Beauty customer service at cs@lamasbeauty.com or by calling 1.888.738.7621 to update the billing credit card used for your Auto-Ship order.

How to cancel your Auto-Ship order

In the event you wish to cancel your Auto-Ship order, you must notify Lamas Beauty customer service by email only. We cannot cancel Auto-Ship orders via telephone request. In the event you submit your request to cancel your Auto-Ship order via voicemail, your Auto-Ship order will not be canceled.

To cancel your Auto-Ship order, please email your request to cs@lamasbeauty.com, and include your First and Last Names as they appear on your order, your Order Number, your Telephone Number where we can contact you during the day, and the Total Order Amount (if you have it) of the Auto-Ship order you are canceling.

Lamas Beauty customer service will promptly cancel your Auto-Ship order and confirm back to via email. In the event you do not receive a confirmation email from Lamas Beauty within 24 hours of your request, please contact Lamas Beauty customer service by calling 1.888.738.7621. Requests to cancel Auto-Ship orders submitted on Friday through Sunday, will not be confirmed until the following Monday.

You must contact Lamas Beauty customer service directly to cancel your Auto-Ship order. Please do not contact Fortune Hi-Tech Marketing to cancel your Lamas Beauty Auto-Ship order. In the event you do so, your Auto-Ship order will not be canceled.

Product Returns / Product Refunds on Auto-Ship Orders

Our 30-day product return policy applies to your first Auto-Ship order only. On subsequent shipments of your Auto-Ship order, you must cancel your Auto-Ship order a minimum of 7-business days prior to shipment. If your subsequent Auto-Ship order has already shipped, our 30-day product return policy does not apply and you are not entitled to a refund.

We reserve the right to amend our Auto-Ship program policies at any time.

What are my payment options?

We accept the following methods of payment:

Check Payments can be sent by Mail to the following address:

Lamas Beauty International
Attention: Order Department
6230-A Wilshire Boulevard, Suite 2140
Los Angeles, CA 90048

We will charge your credit card when your order is ready to ship. Mail orders placed by personal checks are held for 10 business days to allow them to clear. Mail orders placed by money orders and/or cashiers checks are processed immediately.

IMPORTANT:   Returned Checks - NSF

A returned item fee will apply to all returned checks. All checks returned to the company will be charged a $25 Fee made payable by the customer to Lamas Beauty International. Further, all reasonable collection cost and legal fees will be applied to any checks the company cannot collect final payment on.

Security Guaranteed

Our secure order guarantee protects you against unauthorized charges to your account, if those charges result from a transaction at Lamas Beauty.

Our Guarantee: If you are ever a victim to credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our secure order guarantee, you will be reimbursed for any order up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order placed on our secure server. For this protection to apply, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

What guarantee do you offer that I will like your products?

Click here to read our 100% 30-day money back guarantee.

What is your return policy?

At Lamas Beauty, we want you to be happy and we do everything we can to ensure you are completely satisfed with your order. We offer a 100% money-back guarantee of all our products for 30 days from date of shipment. Product refunds are on product portion of your order only, and do not include shipping.

If you wish to return your purchase within our 30-day guarantee period, please email us at cs@lamasbeauty.com to arrange a refund. Customer service will instruct you to return your unused product to the following address:

Lamas Beauty International
Attention: Product Returns Department
6230-A Wilshire Boulevard
Suite 2140
Los Angeles, CA 90048

When returning your package, please include a note, indicating the reason for your return to help us serve you better, and please enclose the original invoice in the shipping package (if you have it) to help us process your return.

Note: If a package is returned to our fulfillment center due to an incorrect address, or customer refusal of package, a charge of $20.00 will be deducted from your total product refund amount.

We will notify you via e-mail of your product refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your product return.

We reserve the right to amend our Auto-Ship program policies at any time.

Will I be informed if a product is out of stock?

Though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will ship your order as soon as possible. The out of stock product will then be sent with a separate invoice, without any additional shipping and handling fees. We will do this as soon as we have the item back in stock.

Can I get a catalog of your products by mail?

Yes, please click here to request a catalog.

Do you take orders outside the U.S.?

Yes. However, several countries (ie: Canada) charge duty (state and/or federal taxes) on all goods received through the mail. We do not apply these fees or tarrifs, they are added at the time the package arrives within your Country. These charges often increase the amount of your cost to receive the package(s).

Do you charge sales tax?

We only charge sales tax from orders within the state of California. Any orders that are shipped to a California address are charged a 7.25% sales tax. Any orders originating elsewhere will not be charged sales tax.

How do I know if my order has shipped?

You will receive a confirmation email the same day your order ships. This email will include the tracking number of your shipment and a direct link to UPS.com or FEDEX.com to track your order.

Is my personal information confidential?

At Lamas Beauty, we are committed to ensuring your privacy as a customer. We will never sell or exchange email addresses or any other personal information with other companies without your express consent.

Where can I find the list of ingredients?

The full listing of ingredients in our products can be found on the webpages displaying each individual product and are printed on our product packaging.

General Policies

All products offered subject to current availability and prices are subject to change without notice. We reserve the right to refuse certain sell orders at our discretion. All credits must be used within one year after the date they are issued. All unused credits older than one year will be deleted from the system. We reserve the right to amend our Customer Service policies at any time.

Damaged Shipments

If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact Lamas Beauty customer service toll free at 1.888.738.7621.

Customer Service hours are:

Monday through Friday - 9:00 a.m. to 5:30 p.m. Pacific Standard Time

Missing or Damaged Items In Your Order

If your order is received with a missing or damaged item, please contact customer service within 2 business days of receipt of order to report missing or damaged item(s). We will then promptly ship you replacement product at our shipping expense.

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NO ANIMAL TESTING OR INGREDIENTS (100% VEGAN)
© 2007 Lamas, Inc. All Rights Reserved.