| EASY
SHIP POLICIES
When does
my Easy-Ship order ship?
Your Easy-Ship order is a recurring order and ships every 31 days. Your
Easy-Ship date is established on the day that you enter the order. It
will be shipped with the exact same items, method of shipment, and total
dollar amount charged on your first Easy-Ship order, UNLESS you contact
us to make changes to the item(s) you receive in your future installments.
Changing
items in your Easy-Ship order
In the event you wish to change the items in your Easy-Ship order, you
must contact Lamas Beauty customer service a minimum of 5 days prior to
your scheduled ship date to make changes. If your request is NOT
received 5 days prior to your ship date, your next installment will ship
with the same items as your previous installment.
You can contact us via email at cs@lamasbeauty.com
or call us toll free at 888-738-7621, and we will be happy to make the
changes for you.
If you choose to call us, please be aware of our office hours. If you
do not reach a Lamas Beauty representative, you can leave a message on
the customer service voicemail and representative will return your call.
All voicemail left on the customer service line is returned, usually within
24 hours, except on weekends. Voicemail left Friday after 1pm through
Sunday will be returned on the following Monday. When leaving voicemail,
please be sure to spell your last name clearly and provide a contact phone
number to return your call.
If you choose to email, please email your request to cs@lamasbeauty.com.
Include the first and last name as it appears on your order, your transaction
id # or shipment id #. (We cannot look up account information with your
FHTM Rep id and please include a contact phone number in case we need
to contact you.) Simply include this information along with a list of
the items you would like to receive in your next Easy-Ship installment
and we will make the changes for you.
Once your Easy-Ship order is updated, you will receive a confirmation
email outlining the changes that were made to your order. This will include
the new total cost, including shipping and tax (if applicable). If you
do not receive this email within 72 hours of your request, feel free to
contact us to make sure your request was received and processed.
VERY
IMPORTANT: Please
include customerservice@lamasbeauty.com
in your “safe list” of incoming emails. Our confirmation email is generated
by our server and many email providers inadvertently identify it as spam.
To ensure you receive all pertinent information from Lamas Beauty, make
sure our email is not identified as spam.
How to cancel your Easy-Ship order
In the event you wish to cancel your Easy-Ship order, you must notify
Lamas Beauty customer service by email only, a
minimum of 5 days prior to your next Easy-Ship date. We cannot
cancel Easy-Ship orders via telephone request. If your request to cancel
is NOT made 5 days prior to your ship date, your next installment will
process, but all future installments will be canceled.
To cancel your Easy-Ship order, please email your request to cs@lamasbeauty.com,
and include the first and last name as it appears on the order, your order
number or a shipment id number. Please include a telephone number where
we can contact you during the day.
Lamas Beauty customer service will promptly cancel your Easy-Ship order
and a confirmation email will be sent. In the event you do not receive
a confirmation email from Lamas Beauty within 72 hours of your request,
please contact Lamas Beauty customer service by calling 1.888.738.7621.
Requests to cancel Easy-Ship orders submitted on Friday through Sunday,
will not be confirmed until the following Monday.
You must contact Lamas Beauty customer service directly to cancel your
Easy-Ship order. Please do not contact Fortune Hi-Tech Marketing to cancel
your Lamas Beauty Easy-Ship order. In the event you do so, your Easy-Ship
order will not be canceled.
What is your return policy?
At Lamas Beauty, we want you to be happy and we do everything we can to
ensure you are completely satisfied with your order. We offer a 100% money-back
guarantee of all our products for 30 days from date of receipt. Product
refunds are for product cost only, and do not include shipping.
Our 30-day product return policy applies to your first Easy-Ship order
only. If you do not cancel or change the items prior to the next Easy-Ship
installment, the items from your original order and subsequent order will
not be eligible for return or refund under this policy. When you receive
your items, please open and use the products as soon as possible. By doing
so, you will be able to determine if a product return will be necessary.
If you wish to return your purchase within our 30-day guarantee period,
you must call or email us at cs@lamasbeauty.com
to arrange a return. Items returned to us without prior authorization
are subject to a $20.00 restocking fee, per shipment returned. Items damaged
during return shipping without authorization will not be issued credit.
Customer service will instruct you to return your unused product to the
following address:
Lamas Beauty International
Attention: Product Returns Department
6230-A Wilshire Boulevard
Suite 2140
Los Angeles, CA 90048
When returning your package, please include a note, indicating the reason
for your return to help us serve you better, and please enclose the packing
list provided in the shipment to help us process your return.
Note: If a package is returned
to our fulfillment center due to an incorrect address, or customer refusal
of package, a charge of $20.00 will be deducted from your total product
refund amount and items damaged during return shipping will not be issued
credit. We will notify you via e-mail of your product refund once we have
received and processed the returned item. Your refund will be issued to
the original method of payment within 7 business days of our receiving
your product return.
We reserve the right to amend our Easy-Ship program policies at any time.
What are my payment options?
We accept the following methods of payment:
Updating
the shipping address / billing information for your Easy-Ship order.
You must contact Lamas Beauty customer service at cs@lamasbeauty.com
or by calling 1.888.738.7621 to change the shipping address or billing
information for your Easy-Ship order. |
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