Auto-Ship
Program Policies
When
does my Auto-Ship order ship?
Your Auto-Ship order is a recurring order and ships every 31 days. It
will be shipped with the exact same items, method of shipment, and total
dollar amount charged on your first Auto-Ship order.
Changing items in your Auto-Ship order
In the event you wish to change the items in your Auto-Ship order, you
must notify Lamas Beauty customer service a minimum of 5 days prior to
your scheduled ship date, by email only. We cannot change
Auto-Ship orders via telephone request. In the event you submit your request
to change your Auto-Ship order via voicemail, your Auto-Ship order will
not be updated.
To change your Auto-Ship order, please email your request to cs@lamasbeauty.com,
and include your First and Last Names as they appear on your order, your
Order Number (if you have it), your Telephone Number where we can contact
you during the day, and the Total Order Amount (if you have it) of the
Auto-Ship order you are changing. Please specify in your email which items
you are deleting from your Auto-Ship order, and which items you are adding
to your Auto-Ship order.
Lamas Beauty customer service will promptly change your Auto-Ship order
and confirm back to via email. Requests to change Auto-Ship orders submitted
on Friday through Sunday, will not be confirmed until the following Monday.
Once your Auto-Ship order is updated, you will receive a confirmation
email outlining the changes that were made to your order. We send this
email to you as an opportunity to review the changes to your order. You
must click on the confirmation link in this email in order for
your Auto-Ship changes to be active.
You must contact Lamas Beauty customer service directly via email to cancel
your Auto-Ship order. Please do not contact Fortune Hi-Tech Marketing
to cancel your Lamas Beauty Auto-Ship order. In the event you do so, your
Auto-Ship order will not be canceled.
Updating the shipping address of your Auto-Ship order?
You must contact Lamas Beauty customer service at cs@lamasbeauty.com
or by calling 1.888.738.7621 to change the shipping address of your Auto-Ship
order.
Updating the Credit Card used to bill your Auto-Ship orders?
You must contact Lamas Beauty customer service at cs@lamasbeauty.com
or by calling 1.888.738.7621 to update the billing credit card
used for your Auto-Ship order.
How to cancel your Auto-Ship order
In the event you wish to cancel your Auto-Ship order, you must notify
Lamas Beauty customer service by email only, a minimum of 5 days prior
to your next autoship date. We cannot cancel Auto-Ship orders via
telephone request. In the event you submit your request to cancel your
Auto-Ship order via voicemail, your Auto-Ship order will not be canceled.
To cancel your Auto-Ship order, please email your request to cs@lamasbeauty.com,
and include your First and Last Names as they appear on your order, your
Order Number, your Telephone Number where we can contact you during the
day, and the Total Order Amount (if you have it) of the Auto-Ship order
you are canceling.
Lamas Beauty customer service will promptly cancel your Auto-Ship order
and confirm back to via email. In the event you do not receive a confirmation
email from Lamas Beauty within 24 hours of your request, please contact
Lamas Beauty customer service by calling 1.888.738.7621. Requests to cancel
Auto-Ship orders submitted on Friday through Sunday, will not be confirmed
until the following Monday.
You must contact Lamas Beauty customer service directly to cancel your
Auto-Ship order. Please do not contact Fortune Hi-Tech Marketing to cancel
your Lamas Beauty Auto-Ship order. In the event you do so, your Auto-Ship
order will not be canceled.
Product Returns / Product Refunds on Auto-Ship Orders
Our 30-day product return policy applies to your first Auto-Ship order
only. On subsequent shipments of your Auto-Ship order, you must cancel
your Auto-Ship order a minimum of 7-business days prior to shipment. If
your subsequent Auto-Ship order has already shipped, our 30-day product
return policy does not apply and you are not entitled to a refund.
We reserve
the right to amend our Auto-Ship program policies at any time. |
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