Auto-Ship Program Policies
When does my Auto-Ship order ship?
Your Auto-Ship order is a recurring order and ships every 31 days. It will be shipped with the exact same items, method of shipment, and total dollar amount charged on your first Auto-Ship order.
Changing items in your Auto-Ship order
You can now change items in your Auto-Ship order. You must contact Lamas Beauty customer service at 1.888.738.7621 in order to change your Auto-Ship order. Auto-Ship orders must be changed a minimum of 10 days prior to their next schedule ship date.
Updating the shipping address of your Auto-Ship order?
You must contact Lamas Beauty customer service at cs@lamasbeauty.com or by calling 1.888.738.7621 to change the shipping address of your Auto-Ship order.
Updating the Credit Card used to bill your Auto-Ship orders?
You must contact Lamas Beauty customer service at cs@lamasbeauty.com or by calling 1.888.738.7621 to update the billing credit card used for your Auto-Ship order.
How to cancel your Auto-Ship order
In the event you wish to cancel your Auto-Ship order, you must notify Lamas Beauty customer service by email only. We cannot cancel Auto-Ship orders via telephone request.
In the event you submit your request to cancel your Auto-Ship order via voicemail, your Auto-Ship order will not be canceled.
To cancel your Auto-Ship order, please email your request to cs@lamasbeauty.com, and include your First and Last Names as they appear on your order, your Order Number,
your Telephone Number where we can contact you during the day, and the Total Order Amount (if you have it) of the Auto-Ship order you are canceling.
Lamas Beauty customer service will promptly cancel your Auto-Ship order and confirm back to via email. In the event you do not receive a confirmation email from Lamas Beauty within 24 hours of your request, please contact Lamas Beauty customer service by calling 1.888.738.7621. Requests to cancel Auto-Ship orders submitted on Friday through Sunday, will not be confirmed until the following Monday.
You must contact Lamas Beauty customer service directly to cancel your Auto-Ship order. Please do not contact Fortune Hi-Tech Marketing to cancel your Lamas Beauty Auto-Ship order. In the event you do so, your Auto-Ship order will not be canceled.
Product Returns / Product Refunds on Auto-Ship Orders
Our 30-day product return policy applies to your first Auto-Ship order only. On subsequent shipments of your Auto-Ship order, you must cancel your Auto-Ship order a minimum of 7-business days prior to shipment. If your subsequent Auto-Ship order has already shipped, our 30-day product return policy does not apply and you are not entitled to a refund.
We reserve the right to amend our Auto-Ship program policies at any time.
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